Hello, I scheduled a lesson for tody. An instructor first showed up and approx. 2 hours before that she declined the offer. Of course, I canceled it. It’s like not normal to do like that. As a result, I lost this lesson and trust in your booking system.
How do I resolve this problem and avoid similar problems in the future?
Hi Pavel,
Thanks for your message, I’m sorry but Larissa fell ill and couldn’t take your lesson. Our system had just confirmed a replacement tutor when you cancelled the lesson, which is why it deducted a credit for your cancellation. Please refer to the Terms and Conditions for cancellations here for more information.
In this case I’ll gift you an extra credit, since it’s an outside case. Apologies again for the inconvenience!
With best wishes,
Sam