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| 0s | Anton has joined the meeting. |
| 2s | |
| 5s | While it may be astounding that we |
| 7s | can have a virtual meeting with people on different continents, |
| 12s | it can also be frustrating. |
| 15s | And these frustrations can affect morale, engagement, |
| 19s | productivity, and innovation. |
| 22s | When changes in the ways we communicate lead |
| 26s | to changes in how others perceive our communications, |
| 29s | this calls for a new set of protocols and behaviors. |
| 33s | Authors Erica Dhawan and Tomas Chamorro-Premuzic |
| 36s | have a few rules of thumb for communicating |
| 38s | |
| 40s | First, since clarity and consistency are key, |
| 43s | sticking to a set of agreed upon norms can help avoid confusion. |
| 47s | This could range from a set of acronyms |
| 49s | about expected response times to standardizing use |
| 52s | of particular communication platforms. |
| 55s | Next, remember that you can never be too clear. |
| 58s | Unless you've established a shorthand protocol ahead |
| 60s | of time, don't assume others understand your brevity. |
| 64s | Take the extra time to be extra clear, regardless |
| 68s | |
| 69s | Third, don't bombard your team with messages. |
| 73s | Each time you email, text, or call |
| 75s | imagine that you are physically walking into your colleagues |
| 78s | |
| 80s | If you followed up an email by text and phone, |
| 82s | it would be like opening their office |
| 84s | door three times in a row. |
| 86s | Minimize your digital volume, and think wisely |
| 90s | |
| 92s | Forth, notice that team members who |
| 94s | are more introverted in person can really benefit |
| 97s | from written communications. |
| 99s | Physical barriers can actually level the playing field |
| 102s | for those who may be less inclined to speak |
| 104s | |
| 106s | Lastly, find ways to celebrate and socialize |
| 109s | remotely to strengthen relationships |
| 112s | between team members and improve collaboration. |
| 115s | Even a simple switch from conference calls to video, |
| 118s | for instance, can boost rapport and create empathy. |
| 122s | The challenges of remote teams will not disappear, |
| 126s | but creating consistent rules, rituals, and protocols |
| 130s | will go a long way in building a new communication skill set. |
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