Credit Renewal and Time of Day

My credits should renew today, but it appears that not only is there a particular day, there’s also a particular time that the renewal happens? So even though my credits renew today, it doesn’t appear they will renew before my Live Lesson in 30 minutes (my account shows 0 credits). Is there some way to know what time they renew so in the future I’ll know not to book a lesson before that on the first day of the new month?

Hi @onedncr , thanks for the message! I just looked at your account and your payments generally seem to go through between 11:00 and 13:00 CET on the 15th of each month. If you’d like to take a lesson on this day, it’s therefore best to do so late afternoon or evening. I hope that helps! What we can do today as a one-off is shift a credit over for you so the lesson comes out of your new balance. If you have further questions, please reach out to support via the yellow chat box on your Chatterbug home page :pray:t3:



Thanks! I didn’t know it didn’t renew in the morning until I signed on for my Live Lesson at 9am today and noticed I didn’t have any credits. In the future I won’t book lessons in the morning of the renewal day. I appreciate the one-off this time though. :bowing_man:

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No worries, you’re welcome! :raised_hands: