Firefox turns off video and microphone during LL

Support
#1

Hello everyone :wave:,

I have recently noticed a pattern when using Firefox. During LL the camera and microphone are turned off, but you can see and hear the other person still and even type in the chat. At first, I thought it was my internet or my computer, but then I had a few LL with Opera and Chrome, and everything was fine. Some of my students have had the same problem, and that’s how I realized it may be Firefox.

I wanted to share this, so if anyone is using Firefox and experiencing this kind of problem, then just switch browsers :relaxed:.

10 Likes
#3
#4

Yes, this has happened to me too and it’s quite annoying because you have to refresh the page every 5 or 10 minutes. But with chrome it works normally, thanks for the tip! :raised_hands:

7 Likes
#5

Thanks for sharing this problem @27sp.sandra I noticed the same thing. I prefer using Firefox because I think there’s a lot of back activities on Chrome ( like collecting the users data and stuff :thinking: ).
I made a Firefox update today and I didn’t have these problems anymore …at least today. Hopefully it’ll stay like this
@Maddy11 could that have been the cause of problem I described :thinking:

4 Likes
#6

Oh good to know @Germanlady I also prefer Firefox!!

2 Likes
#7

I wouldn’t have known that either @Amandine A student of mine told me so, because I was wondering why Chrome seemed slower :thinking:

1 Like
#8

Danke schön, @Germanlady for sharing this tip with us as well :relaxed:. I tried it today and it worked! I hope it stays like that :crossed_fingers:.

1 Like
#9

Hello @Germanlady :blush:,

I updated my Firefox and some of my students did as well, but it didn’t work :pensive:. I wanted to ask you if yours is still working? :thinking:

1 Like
#10

Hi @27sp.sandra, it actually seemed a little better. At least 3 out of 4 tutorings worked out well so far.I don’t tutor that much. Maybe @Maddy11 should have the engineers take a closer look at this :thinking:

1 Like
#11

Thank you, @Germanlady :blush:. I already passed this issue to Maddy and the support team, I think for now other browsers are just working better.

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#12

OK great @27sp.sandra . I guess you#re using Chrome than :thinking:. I"ll give Firefox another try and switch to Chrome in case problems appear

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#13

Exactly @Germanlady. I use Chrome and Opera but Chrome with “incognito” :slight_smile: .

1 Like
#14

Glad I found this thread. I have to visit the forum more often :see_no_evil:
I had the same problem, first very seldom, but yesterday it happened 3x within minutes. Thanks to a student I switched to Safari and it also worked. I have now downloaded Chrome, I never wanted to have Chrome on my laptop, but here I am. I will also switch “incognito” on, thank you for the advise 27sp.sandra. Which is the best Browser to use? Does anyone know why Chatterbug not work on “Brave”?

3 Likes
#15

Hi @Dagmar :blush:

I’m glad this thread helped you. I get you, it was quite weird because it did work very well until a month or so.

According to the HelpDocs only Chrome and Firefox are the recommended ones, so I’m not sure how does it work with browsers like “Brave”. Let me ask our support team and as soon as I have an answer I’ll write it here :blush:.

3 Likes
#16

Hi, @Dagmar :blush:

About “Brave”, there are some browsers that work better than others ones and Chatterbug tries to reduce issues on the tutor’s side, since this also reduces investigation time when Live Lessons fail. They recommend some specific browsers as are reliable, but of course one could use others as well. I’m afraid, the reason why “Brave” does not work specifically has not been investigated.

I hope you have a great day :sun_with_face:.

1 Like