Hello, my student was having difficulty connecting and while i was sending the instructions through I refreshed my page and then the lesson said it had finished and it was only 1 minute in, there was no option to rejoin. What should I do in this case? Thanks!
Hello, and yes, confirmed problem with live, is not posibilit retorn to sesion. I have a computer. regards Amy
I’m sorry we were cut off and unable to re-join. I look forward to our next lesson this week!
Hi @AmyTW ,
usually it takes up to 10 minutes to connect both parts and if one of the parts was not able to connect, then the session will be finished. It could be that Edward was able to connect, but it was too late, or the connection wasn’t strong enough.
In these cases you won’t be able to do much afterward because the session was closed. I would recommend you to write the support team directly, so they can check what happened .
If you have any other questions, please let me know.
Have a great week!
Lamentamos mucho que tuvieras problemas con tu conexión. Creo que este artículo te puede servir para saber qué hacer en estos casos: No puedo conectarme a mi Live Lesson.
Ten en cuenta que el uso de ciertos navegadores pueden hacer la diferencia a la hora de usar la plataforma.
Buena semana y mucha suerte en tu aprendizaje del inglés .
Thank you so much for your reply! Will write to them
Have a great week too!
Hello AmyTW sorry but not conected in session yesterday and today, problem with my calendar and alarm, but I hope we have a some session in the future, regards
No worries at all, thanks for messaging!
I am looking forward to Saturdays session!